TERMS AND CONDITIONS

By enrolling in our exclusive or in-house training courses, you (“client,” “you,” or “your”) agree to be bound by the following terms and conditions. QESH Training Center and Consultancy OPC (“QESH Training Center,” “we,” “us,” or “our”) outlines these terms to ensure smooth coordination and quality service.

1. Enrollment Guidelines

• The following are the minimum required participants for in-house or exclusive training sessions:

  • Online Webinar: Minimum of 20 participants.

  • Face-to-Face (Metro Manila): Minimum of 30 participants.

  • Face-to-Face (Outside Metro Manila): Minimum of 40 participants.

  • First Aid and Blended Training: Full face-to-face training is allowed, but full online is not permitted.

    • OFAT and SFAT: Minimum of 15 participants.

    • EFAT: Minimum of 20 participants.

• If the minimum participant requirement is not met, QESH Training Center may recommend alternative options such as joining our public training batches. If the number of participants is near the minimum threshold, the request will be subject to management review and approval.

• Should the Client still wish to proceed with the exclusive training despite not meeting the minimum participant requirement, the Client agrees to shoulder the full cost equivalent to the agreed minimum number of participants.

2. Process Overview:

• Quotation: A quotation form will be provided upon inquiry. Once submitted, a formal quotation will outline the training scope, inclusions, pricing, and requirements.

• Confirmation: After accepting the quotation, scheduling and enrollment will proceed. The Client must confirm the training date at least 10 days prior for SO1, SO2, and First Aid to allow coordination and DOLE notification. Other training programs may be scheduled on shorter notice, subject to availability.

• If the in-house/exclusive client company requests a reschedule less than five (5) business days before the training date and an instructor has already been booked, a penalty equivalent to 50% of the training fee per participant will apply. This policy applies regardless of the reason, except in cases of force majeure or life-threatening emergencies (e.g., severe illness, accident, or natural calamity), which may be considered upon management review.

• For companies that have already paid, the 50% penalty will be an additional payment to the original fee. For those that have not yet settled, the 50% penalty must be paid together with the training fee.

• This policy will be clearly stated in the quotation and explained during coordination for transparency.

3. Payment Terms:

• A 50% down payment or full payment is recommended prior to the training date.

  1. Payments made on the day of training are allowed; however, certificates will only be released upon full payment.

  2. If the Client’s internal payment terms are within 15–30 days, QESH Training Center may accommodate this arrangement, provided that the issuance of certificates will be placed on hold until payment has been fully settled.

  3. Accepted payment methods: Online transfer, bank deposit, cheque, or cash.

  4. All training fees are VAT-exclusive (12%), as reflected in the official quotation.

4. Service Invoice

• An Official Service Invoice is issued after payment. If the Client applies Withholding Tax, the corresponding BIR Form 2307 must be submitted to QESH Training Center.

• Clients requesting an advance Service Invoice must complete payment within seven (7) days from its issuance. If your accounting department will apply withholding tax, please attach Form 2307 to the request form or submit it upon payment. If no withholding tax applies, kindly provide a copy of your BIR Certificate of Registration (Form 2303) for our records.

• All Service Invoices are subject to 12% VAT (VAT-exclusive)—please ensure the VAT is included in your payment. For face-to-face training, we recommend settling payments before the training date so we can prepare and deliver the hard copies of the invoice and certificates on-site.

• If the Client does not require a Service Invoice and opts not to add VAT, an Acknowledgement Receipt will be issued instead. In the event of any delay in payment or document submission, the Client is requested to inform QESH Training Center in advance for proper coordination.

5. Training Venue and Logistics for Exclusive or In-House Face-to Face Training

Venue Option:

• Clients may use QESH Training Center’s venue without miscellaneous fees. If the training will be conducted at the Client’s venue, additional miscellaneous fees may apply based on distance and logistical requirements.

• These fees may be waived or adjusted if the Client agrees to shoulder certain expenses (e.g., transportation, accommodations, meals, or similar costs) as discussed and approved during coordination.

QESH Training Center: Client Logistics Guidelines

• To ensure the safety, comfort, and productivity of our staff during off-site engagements, the following minimum standards must be observed:

Transportation:

• Vehicles must be air-conditioned, clean, well-maintained, and driven by a licensed professional.

• Vans are preferred for trips exceeding two (2) hours.

• For ride-hailing services, pick-up must be coordinated at least two (2) hours in advance.

• For air travel, economy class on major Philippine airlines is required, with flight details provided at least five (5) days in advance.

Accommodation:

• A minimum of a 3-star hotel or reputable business inn is required, with one (1) staff member per room unless otherwise agreed.

• Rooms must have air-conditioning, a private bathroom, Wi-Fi access, and 24/7 security.

• Shared dormitory rooms are not acceptable unless prior approval is obtained.

Meals:

• Provide three (3) quality meals per day or an equivalent meal allowance from sanitary dining establishments.

Booking & Coordination:

• All arrangements must be finalized and communicated to QESH at least five (5) days before the event.

  1. The Client must assign a designated point of contact for coordination.

Emergency and Compliance:

• Any booking or logistical changes must be reported to QESH immediately.

  1. If minimum logistical standards are not met upon arrival, QESH reserves the right to secure alternative arrangements at the Client’s expense.

Your cooperation in ensuring proper logistical arrangements enables our team to deliver professional, efficient, and high-quality training services.

• Venue Requirements:

  • The venue should be air-conditioned or well-ventilated and conducive to learning.

  • A reliable Wi-Fi/Internet connection must be available for the trainer’s use.

  • A projector or TV for presentations must be provided.

  • If QESH will handle transportation, please confirm the availability of parking space in advance.

6. Requirements for Exclusive or In-House Online Training:

• The training will be conducted via Zoom or Google Meet.

• Participants must have a stable internet connection throughout the session.

• Participants are required to keep their cameras on and visible for the entire training duration to ensure attendance and documentation compliance.

• QESH may provide platform assistance if needed prior to the training date.

7. Participant Details:

• A complete list of participants, with accurately spelled names, must be submitted prior to certificate printing.

• For Face-to-Face Training, certificates will be printed in advance. Any reprinting due to name corrections or last-minute changes will be charged to the Client.

• For webinar sessions, soft copies of certificates will be sent first for name verification prior to printing.

• Each participant must submit a 2x2 photo (required for SO1, SO2, SO3, and First Aid training).

8. Attendance and Participant Changes

• All confirmed and paid slots are non-transferable to other dates and non-refundable. Once confirmed, the number of participants is final.

• If fewer participants attend (e.g., 20 out of 29 paid), the unused slots are forfeited and cannot be credited or transferred. Absentees also cannot join other sessions or public runs, whether webinar or face-to-face. Clients must ensure all confirmed participants can attend as scheduled.

• Participant substitution is allowed within the same training schedule if made before the certificates are printed or before the training starts.

• For OSH training, participants may join until 10:00 a.m. Latecomers beyond this time will be forfeited for one-day training, while for four-day training, they may still complete the course through a make-up class, subject to availability and coordination with the assigned moderator.

• Any participant substitutions, additions, or cancellations must be communicated to QESH immediately for proper documentation and coordination with the moderator.

9. Certificate Processing:

• Exclusive or in-house Face-to-Face Training:

  • Hard copies of certificates will be processed and issued after the training once payment has been made.

  • Soft copies can be requested and will be sent promptly after the training.

• Exclusive or in-house Online Training:

  • Soft copies of certificates will be issued within 1-5 working days after the training. Expedited processing can be requested, depending on the number of participants and administrative workload.

  • Hard copies:

    • Within Metro Manila: 1-2 days after printing and review (if no revisions are required).

    • Outside Metro Manila: 3-5 days, depending on location and delivery logistics.

By enrolling in our exclusive/inhouse training courses, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.